~ WE CREATE WINNING EXPERIENCES ~ *Pay Rate* $15.00 an hour SUMMARY: Greet guests, schedule appointments, process payments and maintain Spa reception area. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES - Greet guests and direct them to the appropriate areas - Notify staff when their appointments arrive - Handle incoming calls, schedule appointments and answer questions regarding the property - Promote services offered and retail products - Process cash, credit / debit card and comp transactions for services and retail products - Clean and maintain reception and retail areas - Perform general clerical duties such as maintain files and process mail - Assist staff when busy - Receive, price and put retail items on display KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: - 1- year previous experience in an office setting preferably in a Spa / Salon setting Preferred: - 1- year scheduling experience Skills Required: - Accurate and detail-oriented - Highly organized and ability to adapt quickly to changing priorities - Strong computer skills Microsoft Office (Word, Excel and Outlook) - Excellent written, verbal and interpersonal communication skills - Proven to accurately type 45-50 wpm