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CONTACT US

PHONE:
1-800-344-5101

FAX:
1-651-385-2911

E-MAIL:
hr@ticasino.com

U.S. MAIL:
Treasure Island
Resort & Casino
Human Resources
PO Box 75
Red Wing, MN 55066
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Title: Help Desk Coordinator
ID: 233



Description:

SUMMARY: Provide first level support to team members on a variety of computer-related issues. Responsible for a high level of guest service as described in your departments guest service standards.


ESSENTIAL DUTIES AND RESPONSIBILITIES
- Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
- Facilitate the problem solving process between the end user and IS staff in order to expedient problem resolution
- Escalate issues as appropriate
- Provide end user support of hardware and software systems
- Create, maintain, review and update department documentation, problem and solution documentation and procedures and processes
- Maintain files for IS service requests
- Ensure proper protocols are followed for all submitted requests
- Track application and system documentation as well as training materials
- Monitor the Help Desk database and ensure all work orders are assigned and handled according to Help Desk procedures
- Effectively train users to maximize the use of their systems


KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification
Required:
- 2-year degree in IT or related field or equivalent Help Desk experience

Skills
Required:
- Demonstrated skills using PC software tools, and PC hardware and software troubleshooting skills
- Strong computer skills including Microsoft operating systems and applications, Windows XP and Help Desk issue tracking systems
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Excellent written communication skills
- Excellent verbal and interpersonal communication skills
- Excellent problem solving skills

Abilities
Required:
- Ability to work fast and efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to independently complete multiple tasks in a professional manner
- Ability to speak in a clear, concise and pleasant voice


To apply, please submit completed application on-line, as well as a current resume.
 
 
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