.
CONTACT US

PHONE:
1-800-344-5101

FAX:
1-651-385-2911

E-MAIL:
hr@ticasino.com

U.S. MAIL:
Treasure Island
Resort & Casino
Human Resources
PO Box 75
Red Wing, MN 55066
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Title: Front Desk Clerk
ID: 6


Shifts with openingsHours
FT - Swings3p-11p
Casual - VariesVaries

Description:

SUMMARY: To register hotel guests. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Take guest reservations, negotiate rates, register guests and make keys
- Handle cash and cash equivalents
- Answer questions and resolve guest complaints
- Works with the Property Management System and generates reports
- Calculate charges to guest accounts
- Perform shift work reconciliation
- Provide clerical support
- Back-up for PBX/Reservation as needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification
Required:
- High School Diploma/GED or equivalent experience

Preferred:
- 1-year switchboard and/or reservations experience
- 1-year cash handling experience

Skills
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
- Excellent verbal and interpersonal communication skills
- Excellent problem solving skills
- Proven to accurately type

Abilities
Required:
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to enthusiastically and professionally sell and / or up-sell property amenities
- Ability to speak in a clear, concise and pleasant voice
- Ability to answer a multi-line phone system in a professional and courteous manner

REQUIRED TRAINING
- Treasure Island guest service training
- Bloodborne Pathogens training
- Property Management Systems training
- Telecommunications training
- Any position-related training as determined by department manager / division director

PHYSICAL DEMANDS
- Must be able to stand for long periods of time with moderate amounts of walking and sitting
- Must have a good sense of balance, and be able to bend and kneel infrequently
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift up to 5 pounds occasionally
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination

WORKING ENVIRONMENT
- Work is performed primarily in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Extensive computer use
- Occasionally overtime may be required
- Occasionally must deal with angry or hostile individuals
- High volume of direct public contact


To apply, please submit completed application on-line.
 
 
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