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General Manager

Description:

~ WE CREATE WINNING EXPERIENCES ~

SUMMARY: Under the direction of Tribal Council, the General Manager is responsible for the overall operation of, and accountability for the performance of all Treasure Island Resort & Casino functions.

- Ensure policies and procedures are followed to achieve profit objectives by assuming responsibility for business operations, and profit and losses of all divisions
- Ensure policies/procedures are used to maximize guest satisfaction and increased player action and traffic flow
- Submit a prioritized capital outlay budget with justification for approval by the Tribal Council
- Supervise the coordination and development of statistical data such as departmental budgets and gaming trends
- Evaluate the data and make proactive suggestions to the Tribal Council on altering business operations for improved performance
- Monitor gaming rules, laws and trends nationally to ensure policies/procedures and internal controls are current and are followed
- Establish and carry out necessary controls and communications to meet high standards pertaining to team member morale, attitude, appearance, friendliness and courtesy
- Set guest service standards such as guest comps, credit and table games limits
- Set policies associated with special event invitations
- Approve purchases of materials and supplies
- Approve special expenditures, expense accounts, local donations and sign contracts within the limits of authority
- Conduct meetings with Tribal Council and Division Directors
- Ensure an effective system of communication to maintain a constant flow of information downward, upward and laterally; Ensure compliance with Standard Operating Procedures, MICS, SICM and requirements of Gaming Compact and Gaming Commission
- Coordinate and assist the Tribal Council in short and long range planning changes
- Establish and maintain favorable relationships with guests, civic, government, industry and similar organizations or individuals to promote and foster goodwill
- Represent the facilities externally to business, community, and political leaders
- Ensure that all departments have competent personnel who are delegated authority, are compensated commensurate with ability and responsibility, are provided with well-defined and understood lines of authority, and are continually being developed for greater achievement
- Authority to hire, promote/demote, fire, suspend, or discipline the Division Management to ensure adherence to established policies and procedures, internal controls, Federal laws, rules and regulations


IDEAL CANDIDATES HAVE:
Required:
- 4-year degree in Business Administration or related field and 10 years Executive Gaming Management experience; or comparable education / work experience to include a 10 years Executive Gaming Management including a casino / hotel resort complex
- Proven Executive Gaming Management experience including a thorough knowledge of Hospitality, Marketing, Gaming, and Regulations specifically applicable to Gaming
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP
- Strong project management skills
- Excellent written, verbal and interpersonal communication skills
- Excellent problem solving skills
- Strong leadership skills
- Strong conflict resolution skills
- Strong negotiation skills
- Advanced strategic planning skills
- Ability to develop and implement standard operating procedures
- Ability to augment and implement business plans
- Ability to manage property budget and control labor and expenses

Preferred:
- Knowledge of Indian gaming rules, operational procedures, “high roller” development, and computer modeling software as it relates to guest databases and gaming spreadsheets

~ Four reasons why our Team Members have chosen to stick around for 20+ years!~

o The People – amazing to work with and to take care of.
o The Benefits – affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career – well-paying opportunities to develop and grow with or without a degree.
o The Little Things – Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!

NOTE: A Resume is required for this job.