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Dispatcher

Description:

* Hourly shift differential for swing and grave shifts *
$2.00 an hour additional for swing shift
$2.00 an hour additional for grave shift

SUMMARY: To operate and care for the Security communication center. Responsible for a high level of guest service as described in your departments guest service standards.


ESSENTIAL DUTIES AND RESPONSIBILITIES
- Use a multi-channel radio network to receive / transmit messages, allocate resources and direct the assignment of Officers and other department staff
- Receive and record radio, telephone and fax messages
- Prepare reports and maintain logs and dispatch records
- Monitor multiple alarm systems and close circuit cameras
- Receive, acknowledge and validate alarms and initiate response teams as applicable
- Oversee, maintain and verify the key control system ensuring system integrity and initiate investigation of alarms
- Initiate requests for and direct off-property emergency response resources
- Maintain and safeguard communication center equipment
- Perform Officer duties as needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- High School Diploma/GED or equivalent experience
- 1-year experience and/or training in dispatching numerous individuals

Preferred:
- 1-year experience and/or training in law enforcement, security or related field

Skills
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP
- Strong written, verbal and interpersonal communication skills
- Strong problem solving and conflict resolution skills

Abilities
Required:
- Ability to work fast and efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to serve both internal and external customers
- Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING
- CPR/First Aid training

NOTE: A Resume is required for this job.